PRIVACY POLICY FOR FUSION AUDIO MASTERING
Welcome to the Privacy Policy of Fusion Audio Mastering ("we", "us", "our"). We provide specialized audio editing and mastering services through our website accessible at www.fusion-audio.com. This Privacy Policy applies to information we collect on our website, through the services we provide, and in email, text, and other electronic communications between you and our website.
Our commitment is to protect your privacy and ensure transparency about the data we collect, use, and share. This Privacy Policy complies with the General Data Protection Regulation (GDPR) as adopted by the United Kingdom, the California Consumer Privacy Act (CCPA), and other applicable data protection laws. Our practices are designed to provide a high level of protection for your personal information, regardless of where you are located.
1. Introduction
At Fusion Audio Mastering, based in the United Kingdom, we cater to global clients requiring top-tier audio mastering and editing. Our services are crafted to enhance your musical projects, ensuring the highest quality output tailored to your needs. This policy outlines how we handle personal data from the initial point of contact until the final delivery of services.
2. Information We Collect
We collect various types of information, including:
Personal Information: When you use our contact form, we collect your name and email address. This information is necessary to respond to your inquiries, process orders, and provide our services.
Audio Files: As part of our service provision, you will send us audio files that may contain metadata about the track. We handle these files with utmost care, ensuring they are used solely for the purpose of fulfilling our service commitments to you.
3. How We Collect Information
Contact Form: Information is collected directly when you fill out the contact form on our website. You provide us with your name, email address, and details about the services you seek.
Email Communications: When you send us your audio files or communicate your project’s requirements, we collect information through emails and any attachments you send.
Service Use: Through your interactions with our services, we may collect information necessary to fulfil the contractual obligations, such as revising audio tracks according to your specifications.
4. Use of Your Information
The information you provide us is used for the following purposes:
Service Provision: Editing and mastering audio as per your requests.
Communication: Sending you emails about your project's progress, responding to your inquiries, and informing you of any issues or updates.
Improvements: Analysing how services are used to enhance our offerings and develop new features.
Revision Policy Compliance: Managing the process of revisions as per our 14-day revision policy.
5. Legal Basis for Processing
We process your personal data based on the following legal grounds:
Contractual Necessity: Processing is necessary to enter into or perform our contract with you, specifically to provide tailored audio mastering services.
Consent: By submitting your personal information through our contact form and sending us your audio files, you explicitly consent to our use of this information for the specified purposes.
6. Sharing Your Information
We do not sell your personal data. We may share your information with:
Service Providers: Third-party companies that assist us in processing payments (outside our website), hosting our cloud servers, and providing IT support. These providers are strictly managed under contract and are prohibited from using your data for any other purposes.
Legal Requirements: If required by law, we may disclose your information in response to a request from law enforcement agencies or other regulatory bodies.
7. International Transfers
Given our global user base, your personal data may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We ensure that appropriate safeguards are in place to maintain the security of your information and that all transfers comply with applicable data protection laws.
By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this policy.
8. Data Security
We take the security of your personal data seriously. Fusion Audio Mastering implements suitable technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
9. Your Data Protection Rights
Under data protection laws, you have rights including:
Right of Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure: You can ask us to erase your personal data under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Right to Withdraw Consent: Where the legal basis for processing is your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided at the end of this policy.
10. Rights Specific to California Residents
If you are a California resident, you have certain privacy rights under the California Consumer Privacy Act (CCPA):
Right to Know and Access: You can request details about the categories of personal information we have collected about you, as well as the specific pieces of personal data we hold.
Right to Deletion: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions provided by law.
Right to Non-Discrimination: You have the right to not receive discriminatory treatment for exercising any of your CCPA rights.
Additionally, California residents have the right to opt out of the sale of their personal information. However, please note that we do not sell personal information.
11. Cookies and Tracking Technologies
As our website is simple and primarily informational, we currently do not use cookies or similar tracking technologies that monitor your activity on our website.
12. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
13. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we take steps to remove such information and terminate the child's account.
14. Links to Other Websites
Our website may contain links to other websites not operated or controlled by us. This Privacy Policy does not apply to third-party websites. We encourage you to review the privacy policies of any third-party websites or services before providing them with your personal information.
15. Changes to Our Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our website, and update the "Effective Date" at the top of this Privacy Policy.
16. Contact Information
For any questions or concerns regarding your privacy, you may contact us using the following details:
Email: info@fusion-audio.com
17. Dispute Resolution
If you have any complaints regarding our privacy practices, you are encouraged to contact us directly. We will do our best to resolve any issues swiftly. Additionally, you have the right to lodge a complaint with the relevant supervisory authority in your country of residence.
18. Supervisory Authority
If you are based in the UK or the EU, you have the right to make a complaint at any time to your local Supervisory Authority about our handling of your personal data. For the UK, this is the Information Commissioner's Office (ICO). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
19. Liability and Enforcement
We take our responsibilities under applicable data protection laws seriously and have implemented various strategies to ensure compliance. These include maintaining up-to-date documentation, conducting regular audits, and reviewing our compliance practices and policies regularly. Any failure to comply with this policy and our data protection obligations could lead to disciplinary action, which may include dismissal, legal action, or both.
20. Jurisdiction-Specific Requirements
Given our global reach, we may be subject to additional legal requirements in other jurisdictions. Where applicable, we will comply with local laws concerning data protection which may require adjustments to our procedures and policies to ensure compliance.
21. Revision Policy Specifics
In accordance with our 14-day revision policy, any personal data included in communications or audio files for revision purposes will be handled with the same level of security and confidentiality as initial submissions. This data will only be used to execute requested modifications and will be retained only as long as necessary to fulfil this purpose.
22. Payment Information Handling
While we do not process payments directly on our website, we ensure that our third-party payment processors are compliant with relevant data protection laws and standards such as PCI DSS. We recommend that you review the privacy policies of these processors to understand how they handle your personal information.
23. Processing Activities Log
We maintain a log of processing activities under our responsibility. This record includes the purpose of the processing, categories of data subjects and personal data processed, and where applicable, transfers of personal data to third countries and the safeguards in place.
24. Impact Assessments
When introducing new technologies or methods that are likely to result in a high risk to the rights and freedoms of individuals, we carry out Data Protection Impact Assessments (DPIAs). These assessments help us to identify, understand, and mitigate any risks associated with the processing of personal data.
By adhering to these guidelines and provisions, we affirm our commitment to safeguarding the privacy and security of all personal data entrusted to us by our clients and users. This Privacy Policy is designed to help you understand our practices and procedures and to provide transparency into our data protection efforts.